Returns policy

You have the right to return an order at any time up to 60 calendar days (including weekends) after we have delivered the goods to you.

If you want to return a product, please first inform us about it by sending an email to sales@lavellosinks.us with your order number and details of the Product to be returned.

If the product that you wish to return cost more than $150 than we will pay for shipping it back to us. Otherwise, you will be responsible for returning the product to us at your cost.

When returning a product, we ask that the products are unused, undamaged and are in their original packaging. You should also ensure that all items are fully insured for loss or damage and that they are protected adequately and in line with any requirements of the carrier being used.

All refunds for returned products will be processed within 14 days after we have received the product and will be made to the account used to purchase the product.

We reserve the right to subtract shipping costs from the refunded amount, if returning the product lowers the total cost of order below $150 (minimum value for free shipping).

Products that have been modified in any way will be excluded from our returns policy.

Damaged Products

In the unlikely event that a delivered product is damaged, we will exchange it or provide you with a refund, as long as we are notified of the product’s fault within 30 days of it being delivered to you.

Alternatively, you can arrange for the faulty or defective product to be collected by e-mailing sales@lavellosinks.us with your order number and details of the product to be returned. We will collect it at no expense to you and either provide a replacement or process a refund.

Due to the manufacturing process of granite composite sinks (firing in high temperature), the dimensions listed on the offer pages are approximations and may vary up to 1/4″. We do not accept complaints and returns on smaller differences.

Complaints due to melting caused by the temperatures higher than 536 degrees F will not be accepted.

Return address

Please send products that you want to return to this address:

LAVELLO USA LLC

Industrial Blvd unit C 2230
FL 34234 Sarasota, USA